Poor customer service is upsetting anywhere it happens, but particularly at a restaurant. I mean, you go there to have someone SERVE you and the hope is to have a positive, relaxing experience where your needs are taken care of, right? We had 2 bad experiences dining (or not) at Grizzly Peak in Ann Arbor, and for the money that you have to pay to eat out in that town, 2 bad experiences is enough to make this place dead to us.
The first negative experience was the worst. It was probably about 5 years ago when we went to Grizzly Peak with some friends. We were seated by the host, but didn't see our server for at least 10 minutes. We tapped another waitstaff to ask about getting menus or some water while we waited and were told "Oh, sure, we'll be right with you." At least another 10 minutes went by and we saw no sign of water, menus, or a server. We again flagged someone down (no small effort even though the restaurant didn't seem to be terribly busy at the time), and received pretty much the same response. After waiting for another 10 minutes or so with no sign of impending service, we decided to just walk out.
A couple years ago, we were in Ann Arbor and decided to give Grizzly Peak another try for some reason. We were actually served this time, but service was lackluster, slow, and staff appeared almost put out by doing their jobs. On top of that, the food wasn't even any good, at least, not for the price. It's over between us, Grizzly Peak. If I ever want burgers and beer, Casey's is going to have me covered.
Grizzly Peak Brewing Company
120 West Washington
Ann Arbor, MI 48104
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3 comments:
Grizzly Peak has been dead to me for about 6 years. I refuse to set foot in that place. They kept me waiting once when I went in for an interview to wait tables (back when I used to work 2 jobs.) I had told them it would be a second job for me, that I worked full-time at the U. Then, after about 35 minutes of waiting, they decided they couldn't hire someone who wouldn't work the lunch shift. (HOW THE F* DID THEY THINK I COULD EVER DO THAT WITH A FULL-TIME JOB?!!!) This may explain why their waitstaff sucks. They only hire people who have nothing better to do than be there.
Yeah, they totally suck. But for some reason, it always seems super busy. ? I can't understand why people would go there when there are about 8000 restaurants in Ann Arbor, and probably at least 10 good ones.
Ann Arbor is dead to me.
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